house rules & faqs
guidelines to keep our space safe, clean & welcoming for everyone
Whether you're staying at Truehouse for a workshop, a creative escape, a summer camp adventure or a weekend with family & friends, our goal is to make your stay as relaxing and enjoyable as possible. To ensure that everyone has a great experience, we've put together a few house rules to keep things running smoothly. These guidelines help us protect the space, respect our neighbours, and preserve the nature beauty of Prince Edward County. Thank you for helping us create a welcome environment for all of our guests!
Please park in the field next to the barn (to the left of the driveway as you enter). The big trees drop branches all year long, so we recommend not parking under any trees in the front area. You are welcome to pull your car up to the front door for loading & unloading.
Our parking area can fit up to approx. 15 regular size cars.
Prince Edward County Noise Bylaw prohibits amplified noise between the hours of 11:00 PM to 7:00 AM.
The first floor of the building is wheelchair accessible. There is a ramp up to the front door. And a wheelchair accessible toilet stall in the first floor washroom. Email us at hello@truehouse.ca if you have any questions about accessibility.
Enjoy our big fire pit with 12 Muskoka chairs and benches. The fire pit is fully stocked with kindling and cut wood, and you'll find fire starters and lighters in the lobby/reception area.
Please keep fires contained to the pit, never leave a fire unattended, and fully extinguish the fire before leaving.
We will call for a fire permit every day of your stay, if there is a fire ban we will inform guests.
Fireworks, fire crackers, or other noisemakers are strictly PROHIBITED on the Truehouse property. Please respect our human and animal neighbours. Fireworks can cause damage, set fires, and be harmful to wild life.
There is a $1000 fine for use of fireworks on the property.
Truehouse is a non-smoking building, there is NO smoking allowed inside. Smokers must be at least 20 feet from the building. There are designated smoking areas with ashtrays outside. DO NOT throw butts in the forest.
Do not remove or damage window screens, there is a $200 fine for each screen that is damaged or removed. And there is a $5000 fine for smoking inside the building.
Explore our private trails through the backyard with care. The backyard trail leads to our environmentally protected Beaver Pond. Be respectful of their habitat and keep a safe distance.
Check yourself for ticks and bugs when returning inside from walking in the forest.
Service Animals are welcome.
You must let us know if you plan to bring pet dog(s). We ask you not to allow dogs off leash on the property at night, and to keep a close eye on them during the day. And please pick up all dog poo and dispose poop bags in the bucket on the side of the house.
There are a lot of wild animals who live around us. The forests are environmentally protected areas, please have respect for the nature around us.
Please do not interact with, feed, pick-up, or bring any wild animals inside the building. The backyard nature trail leads to our beloved Beaver Pond. Beavers can be territorial and can attack when confronted, so please keep your distance and respect the nature around you.
Please do not leave any food or drinks outside, there are many wild animals and bugs waiting to feast on your leftovers!
Please DO NOT leave garbage outside, if the kitchen garbage is full please leave tied bags in the first floor back stairwell.
Help us keep things green! Please separate recycling and put in the bin under the sink. Compost bins for food waste are in the freezer in the kitchen, extra compost bags can be found under in the cabinet under the sink.
We have a BBQ for guest use on the side of the house. Please use the BBQ responsibly, make sure to fully turn off the gas when you are finished. You must be over 18+ to use the BBQ alone.
We are on well water, our tap water is safe to drink. But please use water mindfully, don't take very long showers, and please turn the taps off when not actively in use to avoid unnecessary water waste.
Feel free to use the large back and side yards for outdoor activities, yoga, picnics. Please don't leave any indoor items outside, when you leave the area please take everything back inside with you.
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Bedrooms – bedsheets, blankets, pillows, small desk & chair, closet, hooks & shelving, bedside table & lamp.
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Bathrooms – toilet paper, bath towels, hand towels, hair dryer, body soap, hand soap, shampoo, conditioner.
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Fans – floor fans are available for every room, second floor rooms also have a ceiling fan.
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Cleaning products – basic cleaning supplies can be found in the cupboard under the sink in the kitchen.
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Cooking basics – pots, pans, cutlery, plates, bowls, cups, oil, salt & pepper.
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Coffee machine – a drip coffee machine is provided along with a French press, ground coffee & sugar.
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Tea – a kettle is provided, with a few types of tea.
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Wifi – free wifi is provided throughout the building
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Games & books – board games, card games, puzzles, books, and magazines.
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Truehouse can sleep up to 22 people in 10 rooms with a total of 17 beds. If you're booking for a group of single people, we can sleep up to 17 people.
The 1st floor has 4 bedrooms: rooms 1, 2, and 3 have 2 single beds, and room 4 has 2 bunk beds.
The 2nd floor has 6 bedrooms: room 5 has 2 single beds, rooms 6 & 7 have a queen size bed, and rooms 8, 9, and 10 have a double bed.
Linens & towels are provided in all rooms.
There is a dedicated washroom on each floor, with 2 showers, 3 toilets & 4 sinks. Shampoo, conditioner, body wash, soap, and hairdryer are provided.
We call the common room "the big blue room". In this area you'll find the little library full of books to read while you're here, and a big U shaped couch to cozy up on. You will find a fully equipped kitchen at the other end of the room. And the whole middle of the room is customizable for different events and dining setups. Our folding dining tables can be set up to seat approximately 24 people for a sit down dinner. And the space can be cleared of tables & chairs for a cocktail event.
For private bookings – if you've rented half of the house, then your booking is semi-private – please respect other guests and neighbours, you may be sharing the common spaces.
All parties or events must rent the full house for a private booking. And please remember that Prince Edward County has a Noise By Law that prohibits amplified noise between the hours of 11:00 PM to 7:00 AM.
You are welcome to invite up to 5 extra guests who are not staying over to join you for the day or evening. Any more than 5 guests, and we ask that you please contact us and let us know, we may classify your booking as an event.
Clean up spills & crumbs – we are out in the country and there are many bugs and pests waiting to feast. If you are sharing the common spaces, please tidy up after using them.
Close & lock all doors and windows when you leave.
Read through our full cancellation policy before you book.
Emergency Information
For urgent issues (e.g., something breaks, wildlife concerns, there is a fire, the water pressure is off/low, or there is a safety issue), text us immediately at 343-367-5747. There is a house manager on duty at all times, they will be on site or nearby and ready to help if there are any issues!
In case of fire, pull the fire alarm located at either the front door or the back/side door to alert others in the building, and call 911 immediately. Pulling the fire alarm DOES NOT CALL 911 – you must pull the alarm AND call the fire department.
There are fire extinguishers on each floor (they are marked on the emergency exit floor plan located in each room). We recommend taking a moment to familiarize yourself with the exits, fire extinguishers and fire alarms.
Prince Edward County Memorial Hospital is approximately 15 minutes from Truehouse in Picton. Follow the big blue H signs once you get to Picton.
Address: 403 Main Street East, Picton, Ontario, K0K 2T0
Contact: (613) 476-1008
If there are any issues with wildlife, please text us at 343-367-5747.
Call 311 if there is an injured animal or issue with wildlife on the property, in the forest or anywhere in Prince Edward County. Do not approach injured animals.
If you find a sick or dead wild animal, report it to the Canadian Wildlife Health Cooperative (CWHC):
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by phone at 1-866-673-4781
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